Frequently Asked Questions

Typically required: pet health certificate, rabies vaccination proof, import permit (some countries), and microchip implant certificate. Requirements vary by country — we prepare a complete checklist based on your destination.

Costs vary by route, pet size, and transport method. In-cabin escort is approximately $1,000–2,000, pressurized cargo hold $700–3,000, and charter services are quoted on request. Contact us for an accurate quote.

Absolutely. Airline cargo holds are pressurized and climate-controlled, matching cabin temperature and pressure. We use IATA-standard crates and help your pet acclimatize before departure.

We recommend starting at least 30–60 days ahead. Some countries (e.g., Australia, Japan) require 3–6 months of quarantine preparation. The earlier you plan, the better.

Dogs and cats are most common, but we also handle rabbits, hamsters, birds, and more. Some countries restrict certain breeds (e.g., the UK restricts pit bulls) — please consult us to confirm.

It depends on the destination. Mainland China, Australia, and Japan have quarantine requirements (7–180 days). Most European and North American countries do not require quarantine. We inform you of all requirements in advance.

Yes, but a veterinary assessment is required. Pets over 10 years old should have a full health check. Some airlines have temperature restrictions for brachycephalic breeds (e.g., French Bulldogs, Persian cats). We recommend the safest option based on your pet's condition.

Yes, we provide door-to-door pet pickup and delivery services in major cities, including collection at origin and delivery to your door at the destination.

Yes. After submitting your order, you receive a tracking number. Use our website's tracking feature to view real-time transport status. We also send live updates via WeChat/WhatsApp at key milestones.

We offer IATA-standard crate rental and purchase services. You may also use your own crate (it must meet airline requirements). We help your pet get accustomed to the crate before travel.